Customer Happiness & Business Analyst

Role Overview: As an IT Analyst, Business Analyst, or IT Consultant at the company, your role will involve understanding business and technology needs, assisting individuals in using company products, and troubleshooting customer pain points. You will be responsible for investigating and resolving customer business cases, building a supportive community, and collaborating with global team members. Your ability to analyze problems from the customer's perspective and align customer requirements with product features will be crucial. Additionally, you will work closely with developers to enhance the product based on customer business needs, ensuring high levels of customer satisfaction in both pre-sales and post-sales scenarios. Key Responsibilities: - Understand business and technology needs, and assist individuals in using company products - Troubleshoot, investigate, and resolve customer pain points and business cases - Build a supportive community by sharing knowledge and aiding team members globally - Analyze problems from the customer's perspective and align customer requirements with product features - Collaborate with developers to enhance the product based on customer business needs - Maintain high levels of satisfaction in addressing pre-sales and post-sales customer queries Qualifications Required: - Proven experience as an IT Analyst, Business Analyst, IT Consultant, or similar role - Strong communication skills and the ability to provide business solutions through effective analytical and problem-solving skills - Self-motivated individual with a keen interest in acquiring in-depth product knowledge,