Job
Description
Key Responsibilities: Customer Financing Support Assist customers in identifying and selecting the most suitable financing options from banks, NBFCs, and other lending institutions. Explain loan structures, EMI options, interest rates, tenures, and documentation requirements. Collect and verify required documents from customers for loan processing. Liaison with Banks & NBFCs Maintain active relationships with key personnel in public and private banks, NBFCs, and leasing companies. Submit and follow up on customer loan applications until disbursal. Track approval status, disbursal timelines, and escalate delays or rejections as needed. Product Approval & Categorization Coordinate with banks/NBFCs to get company products (e.g., crushers, breakers, drills) listed and approved for financing. Ensure proper product classification (e.g., under "construction equipment", "mining equipment") to improve loan approval chances. Submit technical documents, product specs, and price lists to lenders as required. Reporting & Compliance Maintain MIS reports of all financing activities, lead status, approvals, disbursals, and partner performance. Ensure proper documentation and compliance with internal audit and financial guidelines. Provide regular feedback to the sales and finance teams regarding trends in customer financing behavior. Sales Team & Dealer Support Educate dealers and sales teams about financing schemes, eligibility criteria, and documentation. Support field teams during customer meetings where finance is a key part of the decision-making process. Help structure finance offers during quotation stage to improve conversion rates. Required Qualifications & Skills Education: Bachelors degree in Commerce, Finance, Business Administration, or a related field. MBA/PGDM in Finance or Sales is a plus. Experience: 0–5 years in customer finance, channel finance, or banking/NBFC roles (equipment finance preferred). Experience in working with construction equipment, heavy machinery, or vehicle financing will be an advantage. Key Skills: Understanding of loan processing, credit evaluation, and documentation. Excellent coordination and communication skills with both internal teams and external financiers. Proficient in Microsoft Excel and documentation management. Knowledge of ERP/CRM tools is a plus. Performance Metrics: Number of financing deals closed per month/quarter Turnaround time from application to disbursal Conversion rate of sales with finance support Number of products successfully listed/approved by financiers Dealer and customer satisfaction scores for finance support Desirable Traits: Proactive, persistent, and customer-service focused Comfortable working in a fast-paced, field-heavy environment Good negotiation skills and attention to detail Familiarity with credit norms, RBI/NBFC guidelines (basic level)
