Customer Experience, Financial Services

You will be part of the Customer Experience team, which plays a crucial role in ensuring the best-in-class experience for customers. Your responsibilities will include mapping the customer journey, identifying areas for improvement, and sharing data and insights to enhance customer experience. Collaboration with cross-functional teams is essential to implement enhancements and enforce customer experience guardrails. Your role will involve being proactive in identifying trends and issues that may impact customers, translating insights into actionable improvements, and liaising with various stakeholders to drive necessary changes. You will design workflows for self-service options and customer service chatbot journeys to enhance the overall customer experience. As a leader, you will manage a team to successfully deliver projects and initiatives. Critical competencies for this role include program management, stakeholder management, problem-solving, communication skills, and team building. The desired educational qualification for this position is a graduate degree.,