Customer Experience Executive ( International BPO)

Job Description: Customer Experience Support Services (CXSS)

Position: Customer Experience Executive
Experience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experience

Key Responsibilities:

• Handle international customer queries through calls, chats, or emails with professionalism and empathy.
• Provide accurate information, resolve issues, and ensure high-quality customer experience.
• Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.
• Maintain customer satisfaction by following standard processes and service guidelines.
• Document interactions, feedback, and resolutions in CRM tools.
• Work closely with the team to achieve customer support and sales targets.
• Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

• Minimum 1 year of experience in International Customer Care/CCE role.
• Strong communication skills in English (verbal & written).
• Proven ability in upselling / cross-selling.
• Problem-solving attitude with customer-centric mindset.
• Ability to work in a target-driven environment.
• Flexible with rotational shifts (including night shifts).

Benefits:

• Fixed salary - 36000 + Incentives up to - 15000
• Competitive salary with incentives on upselling.
• International exposure and career growth opportunities.
• Friendly and professional work environment.

Contact us - 6206663105

Satyajit@infiniserveitsolutioninc.com

Job Types: Full-time, Permanent

Language:

• English (Required)

Work Location: In person