Customer Experience Executive - Female

Summary

The Greeter is responsible for welcoming customers, ensuring smooth coordination with the sales team, and enhancing overall customer experience through engagement, follow-ups, and feedback management.

Key Responsibilities

• Greet and welcome customers entering the showroom.
• Allocate customers to sales staff based on availability and performance.
• Coordinate support staff for smooth operations.
• Manage Sunday staffing schedules and attendance.
• Support customer engagement through birthdays and special occasions.
• Encourage Instagram follows and Google reviews.
• Collect NPS and customer feedback after visits.
• Maintain daily Customer Footfall Log (CFL).
• Track sales outcomes for each customer (sale done/lost).
• Assist sales team during peak hours.
• Ensure a well-organized and customer-friendly showroom environment.

Skills & Competencies

• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Basic understanding of sales coordination.
• Ability to multitask and manage front-desk operations efficiently.
• Comfortable with digital tools (CRM, Google Reviews, social media).
• Presentable, polite, and professional attitude.

Experience & Qualification

• Fresher or Minimum 1 year experience in retail / showroom / customer handling preferred
• Graduate or equivalent qualification.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person