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Cavalry Info
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Customer Experience Executive

Customer Experience Executive

0 - 3 years

|

2 - 5 Lacs

Posted:2 days ago| Platform:

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Skills Required

Customer Experience Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Experience Executive is responsible for making outbound calls to customers to conduct feedback surveys and collect insights on their experience with our products and services. The role focuses on gathering accurate information to help improve customer satisfaction and support continuous service enhancement.

Key Responsibilities:

Make outbound calls to customers to conduct structured surveys about their experience.

Accurately record customer responses and feedback in the CRM or survey platform.

Achieve daily and weekly outbound call and survey completion targets.

Handle customer queries and objections during survey calls professionally and courteously.

Escalate any urgent issues or complaints to the appropriate teams promptly.

Maintain up-to-date knowledge of products, services, and customer experience standards.

Ensure customer information is handled securely and in compliance with data protection policies.

Requirements:

Prior experience in outbound calling, customer service, or survey operations is an advantage.

Excellent verbal communication and active listening skills.

Strong attention to detail and accuracy in capturing information.

Ability to remain courteous, patient, and professional at all times.

Basic computer literacy and familiarity with CRM or data entry systems.

Good organizational and time management skills.

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