The Customer Experience Executive is responsible for making outbound calls to customers to conduct feedback surveys and collect insights on their experience with our products and services. The role focuses on gathering accurate information to help improve customer satisfaction and support continuous service enhancement. Key Responsibilities: Make outbound calls to customers to conduct structured surveys about their experience. Accurately record customer responses and feedback in the CRM or survey platform. Achieve daily and weekly outbound call and survey completion targets. Handle customer queries and objections during survey calls professionally and courteously. Escalate any urgent issues or complaints to the appropriate teams promptly. Maintain up-to-date knowledge of products, services, and customer experience standards. Ensure customer information is handled securely and in compliance with data protection policies. Requirements: Prior experience in outbound calling, customer service, or survey operations is an advantage. Excellent verbal communication and active listening skills. Strong attention to detail and accuracy in capturing information. Ability to remain courteous, patient, and professional at all times. Basic computer literacy and familiarity with CRM or data entry systems. Good organizational and time management skills.

We are seeking a motivated and customer-focused individual to join our team as a Customer Care Executive for our Direct-to-Home (D2H) service process. In this role, you will be the first point of contact for our D2H customers, handling inquiries, resolving issues, and ensuring a smooth and satisfactory customer experience. Key Responsibilities Handle incoming customer calls, chats, and emails related to D2H services. Assist customers with service activations, recharges, package upgrades, and technical troubleshooting. Register and resolve complaints related to signal issues, hardware malfunctions, or billing discrepancies. Maintain accurate records of customer interactions and follow-ups in the CRM system. Provide timely and effective solutions while maintaining a courteous and professional attitude. Escalate complex issues to the appropriate department and ensure closure. Meet or exceed daily, weekly, and monthly performance targets. Required Skills & Qualifications Excellent communication skills in telugu. Ability to handle high volumes of customer interactions efficiently. Basic computer literacy and knowledge of CRM systems is an advantage. Previous experience in a call center or DTH service industry is a plus. Soft Skills Strong problem-solving and analytical abilities. Patience and empathy while dealing with customer concerns. Adaptability to work in rotational shifts and under pressure. Team player with a customer-first mindset.

The Customer Experience Executive is responsible for making outbound calls to customers to conduct feedback surveys and collect insights on their experience with our products and services. The role focuses on gathering accurate information to help improve customer satisfaction and support continuous service enhancement. Key Responsibilities: Make outbound calls to customers to conduct structured surveys about their experience. Accurately record customer responses and feedback in the CRM or survey platform. Achieve daily and weekly outbound call and survey completion targets. Handle customer queries and objections during survey calls professionally and courteously. Escalate any urgent issues or complaints to the appropriate teams promptly. Maintain up-to-date knowledge of products, services, and customer experience standards. Ensure customer information is handled securely and in compliance with data protection policies. Requirements: Prior experience in outbound calling, customer service, or survey operations is an advantage. Excellent verbal communication and active listening skills. Strong attention to detail and accuracy in capturing information. Ability to remain courteous, patient, and professional at all times. Basic computer literacy and familiarity with CRM or data entry systems. Good organizational and time management skills.