Customer Experience Associate (Voice + Chat)

Were Hiring CX Associate (Voice + Chat) at FirstClub!

About FirstClub

FirstClub is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single product whether it's fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and backed by top-tier investors like Accel and RTP Global, were building a thoughtful commerce experience through selective sourcing, meaningful curation, and neighborhood-first rollouts.

About the Role :

What You'll Do

• Handle customer queries via phone, chat, and occasionally email.
• Troubleshoot issues and provide quick, accurate solutions.
• Update and maintain customer records in our database.
• Collaborate with internal teams to improve service quality.
• Keep conversations empathetic, clear, and professional.

What Were Looking For :

• 2-5 years of experience in both voice and non-voice (chat/email) customer support processes.
• Excellent English communication skills (verbal & written).
• Strong problem-solving skills with a customer-first mindset.
• Prior experience in a blended process is preferred.

Why Join Us

• Supportive team and positive work culture.
• Opportunity to make an impact from Day 1

Working Week: