Customer Engagement Executive

Company Description

Volans Infomatics is a global professional services organization offering end-to-end business process management (BPM) and operations consulting services. Since its founding in 2020, Volans Infomatics has grown rapidly due to its innovative technology-driven solutions and 'cost plus value' proposition. Headquartered in Noida, India, the company serves clients across the US, Canada, Australia, New Zealand, the Middle-East, and India. Volans offers a range of outsourced business services including Call Center Services, Back Office Operations, Financial & Accounting Services, Staff Augmentation, and Research & Data Analytics, along with new-age digital contact center solutions.

Role Description

This is a full-time, on-site role located in Noida for a Customer Engagement Executive. The Customer Engagement Executive will be responsible for engaging with customers, ensuring customer satisfaction, managing accounts, driving sales, and providing consulting services. Daily tasks include handling customer inquiries, maintaining customer relationships, supporting sales activities, and consulting with clients to understand their needs and deliver appropriate solutions.

Qualifications

• Strong skills in Customer Engagement and Customer Satisfaction
• Experience in Account Management and Sales
• Consulting skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Noida
• Bachelor’s degree in Business, Management, or a related field
• Experience in