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Customer Engagement Executive

Customer Engagement Executive

Big Basket

0 - 31 years

2 Lacs

bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

engagement retention research marketing resolve service analyze reports communication

Work Mode

On-site

Job Type

Full Time

Job Description

JOB DESCRIPTION 1. Customer Engagement – Plan and execute engagement initiatives in the store catchment areas particularly at Societies (Anchor Apartments) for FO conversion along with customer retention and satisfaction. 2. Conduct market research to identify new opportunities, competitors and customer preferences 3. Monitor and execute campaigns based on timelines & deliverables smooth execution 4. Serve as the primary point of contact for customers and ensure seamless post sales experience 5. Coordinate with internal teams (Marketing, Operations etc) to resolve customer queries quickly 6. Collect insights from customers and share feedback for service improvements 7. Achieve Engagement & Retention targets as defined by the company 8. Analyze campaign performance and prepare detailed reports REQUIRED SKILLS & QUALIFICATIONS Bachelor’s degree preferably Business Administration, sales & marketing or related experience 1-2 years experience in sales & marketing, Client Service Excellent verbal and written communication skills Positive attitude and a passion for sales & marketing and customer service

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Customer Engagement Executive