Customer Domain API Support Engineer

As a KYC & Onboarding API Service Engineer at Barclays, your role involves supporting the successful delivery of Location Strategy projects while adhering to plan, budget, quality, and governance standards. You will lead the evolution of the digital landscape, driving innovation and excellence to enhance customer experiences through cutting-edge technology. **Key Responsibilities:** - Hands-on knowledge of Unix, Oracle, SQL, and Mongo DB. - Providing L2 production support for incident/problem/change management. - Possessing service now knowledge and awareness about ITIL. - Handling MIM/triages during issues and effective stakeholder communication. - Demonstrating good communication skills and flexibility to work in shifts. - Awareness of alerting and monitoring tools like App Dynamics / Kibana. **Highly Valued Skills:** - Knowledge of Cloud Platforms. - Strong problem-solving skills. - Demonstrating a consistent drive for continuous improvement. In this role based in Pune, your purpose is to effectively monitor and maintain the bank's critical technology infrastructure, resolving complex technical issues while minimizing operational disruptions. **Qualifications Required:** - Provision of technical support for the service management function to resolve complex issues for specific clients or groups of clients. - Execution of preventative maintenance tasks on hardware and software, utilizing monitoring tools/metrics for issue identification and resolution. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference and knowledge sharing. - Analysis of system logs, error messages, and user reports to identify root causes of issues and provide resolutions. - Automation, monitoring enhancements, capacity management, resiliency, and business continuity management. - Identification and remediation of potential service impacting risks and issues. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, and ensure operational effectiveness. You will lead a team in performing complex tasks, setting objectives, coaching employees, and delivering work that impacts the whole business function. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with displaying the Barclays Mindset of Empower, Challenge, and Drive.,