Posted:5 days ago|
Platform:
On-site
Full Time
Scope Of Work / Key Responsibilities
Creating ‘Delight’ for the customer during the project life cycle.
Assisting with adherence to project timelines and SOPs. Conflict resolution. Tracking customer experiences across online and offline channels. Collaborating with the internal teams to enhance customer service and brand awareness. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries promptly and effectively via phone, email, social media, or chat applications. Analysing customer feedback on products and services offered. Documenting processes and logging technical issues, as well as customer compliments and complaints.
Job Type: Full-time
Pay: ₹11,671.13 - ₹33,000.70 per month
Benefits:
Ability to commute/relocate:
Experience:
Language:
Work Location: In person
SolarSquare Energy Pvt Ltd
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