Customer Delight

Key Responsibilities:
1. Customer Onboarding & Communication

• Welcome new customers post-booking and introduce them to the next steps of the sales and documentation process.
• Serve as a single point of contact for customer queries, updates, and support throughout the purchase journey.
• Regularly update customers on project progress, payment milestones, and possession timelines.

2. Documentation & Coordination

• Coordinate with internal teams (Sales, Legal, Finance, CRM, and Projects) for agreement preparation, registration, and other documentation requirements.
• Ensure all customer documents are collected, verified, and processed accurately.
• Maintain a well-organized customer database and track communication logs.

3. Customer Engagement & Experience

• Conduct periodic check-ins with customers to ensure satisfaction during various project stages.
• Handle escalations empathetically and ensure timely resolution of customer grievances.
• Organize customer meets, site visits, and handover events to enhance customer engagement.

4. Post-Sales & Handover

• Manage possession formalities, snag checks, and handover documentation.
• Support customers in understanding maintenance procedures and post-possession services.
• Collect feedback post-handover to measure satisfaction and identify areas for improvement.

5. Customer Retention & Referrals

• Encourage repeat sales and referrals through trust-based relationships and excellent service.
• Implement initiatives that strengthen customer loyalty and brand reputation.
• Maintain a record of referrals and track conversion ratios.

Key Skills & Competencies:

• Excellent communication and interpersonal skills (English, Hindi, and regional language preferred).
• Strong customer handling, empathy, and conflict-resolution abilities.
• Organized, detail-oriented, and capable of managing multiple client accounts simultaneously.
• Proficient in CRM tools, MS Office, and email communication.
• Positive attitude, patience, and a service-oriented mindset.

Qualifications & Experience:

• Bachelor’s degree (preferred in Business Administration, Marketing, or related field).
• 2–5 years of experience in Customer Relations / Customer Delight / Post-Sales Support, preferably in Real Estate (plot sales, residential, or commercial projects).
• Experience handling client documentation, registrations, or RERA processes will be an added advantage.

Interested Candidates Can Apply:

Contact: +91 97511 10296
Email: [email protected]

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person