Customer Care Team Member

The role requires you to lead by example by demonstrating the behavior and professionalism you expect from your team. It is essential to communicate clearly to ensure that both your team and customers understand information, processes, and expectations. Creating a positive work environment where team members feel valued and supported is crucial. Providing regular training updates and conducting training sessions to keep your team current with best practices and new tools is part of the responsibilities. Setting clear and measurable goals for your team, along with providing regular feedback and recognition, is important for growth and development. Monitoring individual and team performance throughout the day and on a long-term basis will help in achieving these goals. Offering coaching to the team members to help them perform at their highest levels is also a key aspect of the role. Identifying opportunities for improvement using performance metrics and customer feedback is necessary to continuously refine processes and enhance service quality. This involves tracking and measuring individual and team goals to ensure progress. Job Types: Full-time, Part-time, Permanent, Fresher Benefits: - Health insurance - Provident Fund Schedule: - Monday to Friday - Morning shift - Weekend only Additional Benefits: - Performance bonus - Yearly bonus Education: - Higher Secondary(12th Pass) (Preferred) Experience: - Total work: 1 year (Preferred) - Customer service: 1 year (Preferred) Language: - English (Preferred) - Hindi (Preferred) Work Location: In person,