Customer Care Supervisor – Diagnostics Services

Role Overview:

We are looking for a dedicated and experienced Customer Care Supervisor to lead our customer care team in a diagnostics company. The role involves managing patient interactions, ensuring high service standards, supervising the customer support executives, handling escalations, and improving customer satisfaction.

Key Responsibilities:

- Supervise and guide the customer care team to provide excellent patient service

- Handle escalated calls, complaints, and service-related issues professionally

- Monitor and improve call quality, team productivity, and customer satisfaction

- Train new and existing team members on communication skills and service processes

- Prepare and manage daily/weekly MIS reports and performance dashboards

- Coordinate with lab, collection, and medical teams to ensure smooth operations

- Ensure that all inquiries and complaints are resolved within TAT (Turnaround Time)

- Suggest improvements to enhance the customer experience

Requirements:

- Graduate in any discipline (Healthcare or Management preferred)

- 3–6 years of experience in customer service, preferably in diagnostics, healthcare, or BPO

- Strong communication and interpersonal skills

- Ability to lead a team and manage performance

- Familiarity with CRM tools and call centre systems Problem-solving and conflict resolution skills.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Speak with the employer
+91 9673152159