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Customer Care Representative

2 years

2 - 3 Lacs

Posted:15 hours ago| Platform: SimplyHired logo

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On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Representative (International Process)

Company: Calltawk Solutions LLC-FZ

Location: Salt Lake Sector 5, Kolkata, West Bengal

Salary: ₹20,000 – ₹25,000 per month (Based on experience)

Job Type: Full-time

Job Description:

Calltawk Solutions LLC-FZ is hiring Customer Care Representatives with experience in handling international clients for our Kolkata (Salt Lake Sector 5) office. We are looking for candidates who are confident, customer-focused, and have excellent communication skills. This is an exciting opportunity to work in an international process with a professional and dynamic team.

Key Responsibilities:

  • Handle outbound sales calls for international clients.
  • Maintain accurate records of interactions and follow up as needed.
  • Coordinate with other departments to ensure client needs are met.

Candidate Requirements:

  • Mandatory: Prior experience in international voice process or international customer support.
  • Freshers or candidates with only domestic BPO/CCR experience will not be considered.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and a customer-first attitude.
  • Basic knowledge of computer applications and CRM tools.
  • Both male and female candidates can apply.
  • Candidates must be based in Kolkata.

What We Offer:

  • Salary up to ₹20,000 – ₹25,000 per month (depending on experience).
  • Opportunity to work with global clients.
  • A professional work environment and growth opportunities.
  • Performance-based incentives and bonuses.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

  • International voice process: 2 years (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: On the road

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