Customer Care Representative

Job Title: Customer Care Representative (International Process)

Company: Calltawk Solutions LLC-FZ

Location: Salt Lake Sector 5, Kolkata, West Bengal

Salary: ₹20,000 – ₹25,000 per month (Based on experience)

Job Type: Full-time

Job Description:

Calltawk Solutions LLC-FZ is hiring Customer Care Representatives with experience in handling international clients for our Kolkata (Salt Lake Sector 5) office. We are looking for candidates who are confident, customer-focused, and have excellent communication skills. This is an exciting opportunity to work in an international process with a professional and dynamic team.

Key Responsibilities:

• Handle outbound sales calls for international clients.
• Maintain accurate records of interactions and follow up as needed.
• Coordinate with other departments to ensure client needs are met.

Candidate Requirements:

• Mandatory: Prior experience in international voice process or international customer support.
• Freshers or candidates with only domestic BPO/CCR experience will not be considered.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and a customer-first attitude.
• Basic knowledge of computer applications and CRM tools.
• Both male and female candidates can apply.
• Candidates must be based in Kolkata.

What We Offer:

• Salary up to ₹20,000 – ₹25,000 per month (depending on experience).
• Opportunity to work with global clients.
• A professional work environment and growth opportunities.
• Performance-based incentives and bonuses.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

• International voice process: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: On the road