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Vishnu Cars Private Limited
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CUSTOMER CARE MANAGER

CUSTOMER CARE MANAGER

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Vishnu Cars Private Limited

0 years

2 - 3 Lacs

india

Posted:5 days ago| Platform: GlassDoor logo

Apply

Skills Required

service support crm engagement reports retention

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Build and maintain strong relationships with customers to ensure repeat and referral business.
Handle customer queries, concerns, and escalations effectively and professionally.
Coordinate between sales, service, and support teams to deliver a seamless customer experience.
Monitor customer feedback and work on initiatives to improve satisfaction and retention.
Maintain accurate records of customer interactions in CRM systems.
Conduct regular follow-ups with customers for service reminders, renewals, and feedback.
Support showroom events, promotional activities, and customer engagement programs.
Prepare and present reports on customer satisfaction, retention, and service performance.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Life insurance
Provident Fund

Work Location: In person

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CUSTOMER CARE MANAGER