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Xpheno
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Customer Care Executive

Customer Care Executive

Xpheno

0 - 31 years

1 - 2 Lacs

BTM Layout, Bengaluru/Bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat pricing service support transactions reports

Work Mode

On-site

Job Type

Full Time

Job Description

✅ Key Responsibilities: Customer Interaction & Assistance Respond to customer queries and requests via phone, email, or chat. Provide information about products, services, pricing, and policies. Greet customers professionally and maintain a positive, empathetic tone. Identify customer problems and provide appropriate solutions. Troubleshoot technical or service-related issues. Escalate unresolved or complex issues to higher-level support or relevant departments. Follow up on customer issues until resolution is confirmed. Collect customer feedback and share insights with the internal team. Record customer interactions, transactions, comments, and complaints accurately in the system. Maintain logs, reports, and feedback for process improvement. 6 Days working

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Xpheno

www.xpheno.com

Staffing and Recruiting

Bengaluru Karnataka

501-1000 Employees

52 Jobs

Key People

Rajesh Nair

Co-Founder & CEO
Sanjay Kumar

Co-Founder & COO
Anjali Mehta

Head of Marketing

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Customer Care Executive