Posted:1 month ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We Herbal is a fast-growing Ayurvedic skincare brand guided by the trusted expertise of Dr. Rashmi Joshi. We’re looking for a polite, proactive, and detail-oriented Customer Service Executive to manage incoming queries, order support, and consultation bookings with Dr. Rashmi Joshi.

You’ll be the warm, reliable voice that makes our customers feel heard, helped, and healed.

Key Responsibilities

  • Customer Support via WhatsApp, Call & Email
  • Respond to order queries, delivery issues, returns/exchanges
  • Resolve concerns regarding product usage, ingredients, or benefits
  • Share accurate product and usage guidance from Ayurvedic perspective
  • Manage Free & Paid Consultations with Dr. Rashmi Joshi
  • Coordinate appointment bookings & rescheduling
  • Share intake forms, reminders, Zoom/phone call links
  • Follow up for reviews, results, and prescription follow-through
  • Order Coordination & Tracking
  • Assist in order confirmations (especially COD)
  • Share payment links, shipping updates, and dispatch notifications
  • Coordinate with shipping partners on behalf of the customer
  • Customer Experience Management
  • Maintain polite, patient, and empathetic communication
  • Build a personal rapport with returning customers
  • Flag repeat concerns or feedback to the team for improvement
  • Data Handling & CRM Updates
  • Maintain proper records of consultations, orders, complaints
  • Share daily/weekly summary reports with the team
  • Use tools like Google Sheets, Shopify CRM, or WhatsApp API

Requirements

  • 1–2 years of customer service or coordination experience
  • Comfortable using WhatsApp Business, email, and basic Excel/Google Sheets
  • Fluent in English & Hindi (verbal and written)
  • Empathetic, well-spoken, and calm under pressure
  • Basic understanding of skincare or Ayurvedic concepts (training will be provided)

Bonus Skills

  • Experience in healthcare, Ayurveda, or wellness customer support
  • Familiar with Shopify, Razorpay, or other eCommerce platforms
  • Voice call handling or inbound customer care experience

Why Work With Us?

  • Work closely with a leading Ayurvedic expert (Dr. Rashmi Joshi)
  • Join a fast-growing Ayurvedic skincare brand
  • Learn and grow in the beauty & wellness industry
  • Friendly team, flexible hours, meaningful impact

Apply Now with your resume
Email: [email protected]
Website: https://weherbal.in

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Quarterly bonus
  • Yearly bonus

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

Speak with the employer
+91 9082254740

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