Customer Care Executive - Two wheeler showroom/service

KEY PURPOSE

Customer Care Executive plays a vital role in delivering excellent customer service, addressing

customer inquiries and concerns, and contributing to the overall satisfaction and reputation of the

TVS 2-Wheeler workshop and customer loyalty.

Duties and Responsibilities

 Post-service follow-up with the customer.

 Update customer feedback to the team & management, discuss in CLF meeting, escalate

information related to customer dissatisfaction to dealer if not resolved at workshop

 Follow up with customers after service completion to ensure their satisfaction and address

any post-service concerns. Handle customer conflicts professionally

 Maintain accurate customer records, analyse reports & discuss with team

 Ensure that dissatisfied customers are attended to their entire satisfaction at workshop

Skills Required

 Excellent interpersonal and communication skills to engage with customers effectively

 Ability to empathise with customers' concerns, remain calm under pressure, and handle

difficult situations.

 Strong problem-solving skills to understand customer issues, gather relevant information,

and propose appropriate solutions

 Ability to handle multiple customer inquiries, appointments, and administrative tasks

simultaneously

 while maintaining attention to detail

 Proficiency in using computer systems, customer relationship management (CRM) software

 Ability to work collaboratively with service advisors, technicians, and other team members

 Effective conflict resolution skills to handle customer complaints, diffuse tense situations

Education

 Diploma/Graduate

Experience

 1+ year

Job Type: Full-time

Pay: ₹9,377.88 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person