Service Advisor Two Wheeler

KEY PURPOSE

To ensure timely, quality service and resolution of all customer queries and ensure that customers are satisfied with the Company's service or products

Duties and Responsibilities

 Greet customers and understand their 2-wheeler service requirements

 Explain the jobs mentioned on the job card to the floor supervisor & Technician

 Upsell additional services and products when appropriate

 Follow Job card opening & delivery process norms

 Coordinate with technicians to ensure smooth workflow and timely completion of service

jobs

 Follow up with customers after service completion to ensure satisfaction

 Explain the work to be done, provide accurate cost estimation and information

 Address customer inquiries, concerns, complaints promptly and professionally

 Update feedback to WM & escalate complaints if not able to resolve

 Maintain regular communication with customers, update information on their vehicle

progress

Skills Required

 Knowledge of 2-wheeler service and repair processes

 Ability to explain technical information to customers

 Strong problem-solving and conflict resolution skills

 Multitasking and time management abilities

 Patience and empathy when dealing with customer concerns

 Basic computer skills for data entry and documentation

Education

 Technical qualification (IT/Dip/BE/CTC)

Experience

2+ year

Job Type: Full-time

Pay: ₹9,633.52 - ₹23,008.86 per month

Benefits:

• Provident Fund

Work Location: In person