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TRDFIN Support Services Pvt Ltd
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Customer Care Executive

Customer Care Executive

TRDFIN Support Services Pvt Ltd

1 years

0 Lacs

gurugram haryana india

Posted:4 hours ago| Platform:

Apply

Skills Required

support communication service compensation learning

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Executive (Voice Process)

Key Responsibilities:

Handle
inbound and outbound calls
to address customer queries and concerns.
Engage with clients to understand their needs and provide effective resolutions.
Maintain strong customer relationships by delivering excellent service.
Ensure adherence to communication protocols and service standards.
Meet individual and team performance targets consistently.

Qualifications:

Minimum:
Graduate in any discipline
.
At least 1 year of on-paper BPO experience
is mandatory.

Skills Required:

Excellent verbal communication skills in English (fluency is a must).
Strong problem-solving and analytical abilities.
Ability to remain calm and professional under pressure.
Customer-first mindset with strong interpersonal skills.
Capability to thrive in a
fast-paced, target-driven environment
.

Work Schedule:

Shift Timings:
Day Shift for Girls.
Rotational Shifts for Boys.
Work Days:
5 days per week.
Weekly Offs:
2 rotational offs.

Competitive compensation package with performance-based incentives.
Opportunity to work with a
leading BPO company
and global clients.
Professional growth and learning opportunities in a supportive work culture.
Exposure to diverse industries and customer support operations.

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