Job Title: Punjabi Telecaller – Banking Process Location: Bhawna Plaza, Bodla, Agra Department: Banking Customer Support / BPO Job Type: Full-time CTC & Salary CTC: ₹18,000 per month In-Hand Salary: ₹14,400 per month Working Details Working Days: 6 Days a Week Shift Timings: Rotational Shifts Week Off: Rotational Week Off Job Responsibilities 1. Handle customer calls related to banking services in Punjabi and Hindi 2. Assist customers with account details, transactions, card issues, and other banking queries 3. Ensure 100% accuracy and security in customer data handling 4. Provide timely resolutions and escalate cases when necessary 5. Maintain compliance with banking regulations and data protection policies 6. Meet performance and quality benchmarks set by the process Candidate Requirements 1. Fluency in Punjabi & Hindi (spoken) 2. Minimum qualification: 12th pass / Graduate 3. Strong communication and customer service skills 4. Ability to work under pressure in a fast-paced environment 5. Basic knowledge of banking terms and services is a plus 6. Both Freshers and Experienced candidates are welcome Benefits 1. PF & ESIC as per government norms 2. Gratuity 3. Paid Leaves 4. Employee engagement and career advancement opportunities Join Teleperformance, Agra – Be a part of a trusted team delivering excellence in banking customer service! Job Types: Full-time, Permanent, Fresher Pay: ₹14,400.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Language: Punjabi (Required) English (Preferred) Work Location: In person Speak with the employer +91 7017414257

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