Customer Care Executive

2 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Share customer feedback to improve products and services
  • Make outbound calls to promote and sell apparel collections
  • Handle inbound leads and close sales effectively
  • Understand customer needs and recommend suitable products
  • Provide post-sales support to ensure customer satisfaction and repeat business
  • Maintain accurate records of all interactions and transactions
  • Manage orders, returns, and customer queries through the

    Shopify platform


Requirements:

  • Minimum

    2+ years

    of experience in Customer Care (E-commerce preferred)
  • Hands-on experience with Shopify for order management and customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability with a customer-first attitude
  • Self-motivated, target-driven, and capable of working independently
  • Ability to persuade and close sales over the phone

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