Customer Care Executive

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Location:

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Who we are:

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us. We have established

Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

We are seeking a highly skilled Support Associate will be a part of the RG Support & Services team that provides support to Indian and US customers in email, chat, message, and phone contact mediums across Roundglass solutions and experiences.

What youll do:

• A professional approach to communication through emails, query resolution calls, and providing information about products and services
• Technical knowledge and ownership of the issue diagnosis and redressal process, seeking inputs from key stakeholders
• Maintaining records of transactions and interactions
• Appropriate and timely follow-ups wherever required
• Escalate unresolved queries to respective departments for accurate redressal.

Skills and Qualifications:

• Communication (Written & Oral) is the key requisite for this profile. It is important for the associate to have fluent English communication skills.
• Candidate should be comfortable in technology and understand B2C technology products
• Any hands-on B2C customer support experience working for an internet product company will be an advantage
• Good listening and problem-solving skills
• A bachelor's degree, or higher, in operations, or a related field, is good to have.
• Candidate with 0-2 years of work experience in a tech product / customer support team
• Candidate should be comfortable to work in US shift for customer support.