Customer Care Executive (Operations)

Job Description

This is an Office Wok Job at Motera, Ahmedabad. Skill: Fluent communication in Hindi & English. Responsibilities : Handling customer inquiries via ticket, call & mail, and giving prompt answers to customer questions Provide knowledgeable help to customers and provide the correct details to customer queries Identify and escalate customer requests to managers when there’s a complex issue Following SOPs & proper logging of work in CRM Staying up-to-date with the software system Providing trustworthy feedback of clients and of the system for improvement Building long-term relationships with new and existing customers Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Work from home Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: Motera, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Language: English (Required) Work Location: In person