Customer Care Executive (Operations)

Job Description

About the Role: We’re looking for a proactive and detail-oriented Operations Executive to manage day-to-day order processing, logistics coordination, and customer support. You’ll be the bridge between backend operations and customers—ensuring a smooth, timely, and satisfying experience. Key Responsibilities: Operations: Process and monitor online orders across platforms (Shopify, marketplaces, etc.) Coordinate with warehouse and logistics partners for timely dispatches Maintain stock records and daily operational reports Flag stock issues or delays and coordinate with the production team Customer Support: Respond to customer queries via email, WhatsApp, and calls in a professional and timely manner Handle exchange/return requests and resolve complaints effectively Maintain a daily tracker of customer interactions and issues resolved Share customer feedback internally to improve products/services Requirements: 1–2 years of experience in eCommerce operations or customer service (fashion/lifestyle industry preferred) Strong communication skills (English & Hindi) Comfortable using Shopify, Excel/Google Sheets. Highly organized, solution-oriented, and responsive Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person