Customer Care Executive

Customer care Executive and CDM

1. A minimum of 40 calls should be made daily to help generate revenue.

2. When the Manager is on leave, collect the previous day's report from the technicians and record it in the log book (including tank number, model name, and service feedback).

3. The data collected from technicians must be updated in the SAP software when the Manager is on leaveit is mandatory.

4. Ensure the technicians/ call slip feedback is verified and filed correctly when the Manager is on leave

5. All incoming calls received during the day should be logged in the complaints book and updated in SAP when the Manager is on leave.

6. Complaints received through the service group, bulginess phone, email, and WhatsApp must be entered into the complaints log book and updated in the SAP software. At the end of each day, it is crucial to take a call slip when the Manager is on leave.

7. Send Daily SMS to Bulkley to the Customer with Data.

CDM Department

1, Prepare the CDM. (CPA database) based on recorded sales,

2. Issue and maintain records of Guarantee cards.

3. Enter end-user information into the CPA database using the Guarantee card.

4. Provide updates and training on the mobile app for dealers and distributors.

5. Conduct and document a monitoring survey.

6. Collect feedback from active users and prepare SWH usage-details based on specified parameters.

7. Maintain all documents as per the requirements ofvisiting clients.

8. Submit the CPA database and monitoring survey to the client as per the defined parameters.

• Greet and assist visitors, manage incoming phone caiis, and direct inquiries to the appropriate personnel.
• Maintain a clean, tidy, and weil-organized front desk area at all times.
• Regularly update petrol conveyance records.
• Monitor daily attendance and record entries in both the Attendance Book and Google Sheet for daily submission.
• Coordinate with vendors to issue employee identity cards.
• Distribute stationery items received from Mr. Nagaraj to relevant departments.
• Manage incoming and outgoing mail; forward emails received at info@nuetechsolar.com to the appropriate department.
• Provide administrative support to departments such as HR and Finance.
• Assist in the creation of reports, presentations, and other business documents.

Check and maintain office supply inventory every 15 days; place orders as required.

• Maintain proper records and manage office data systematically.
• Update the housekeeping checkiist daiiy and ensure cleanliness standards are consistently met.
• Coordinate with vendors for maintenance and repair services as needed.
• Support the planning and execution of office events and meetings; notify all employees of upcoming functions and coordinate smooth conduct at the Experience Centre.
• Ensure effective communication and coordination with visitors and vendors.
• Perform other administrative tasks as directed by the management.
• Serve as a contact point for employees on administrative-related queries.
• Supervise courier services and maintain accurate records of dispatches and deliveries.
• Organize and file important documents, bills, and papers in a systematic manner