Customer Care Executive

J Job Title: Customer Care Executive Location: Gurgoan ,Sector 18 Job Type: Full-time Experience Required: 6 months to 1 year Education: Graduation (Bachelor's degree in any discipline) Joining: Immediate joiners preferred Medium :Hindi (good),English (Average) Job Description: We are looking for a motivated and enthusiastic Customer Care Executive to join our team. The ideal candidate should have experience in customer service and possess excellent communication skills. As a Customer Care Executive, you will be responsible for managing customer queries and complaints, providing product/service information, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound customer calls in a professional and courteous manner. Resolve customer queries and complaints efficiently and effectively. Provide accurate, valid, and complete information by using the right methods and tools. Build sustainable relationships and trust with customers through open and interactive communication. Follow communication procedures, guidelines, and policies. Keep records of customer interactions, process customer accounts, and file documents. Meet personal/team qualitative and quantitative targets. Identify and assess customers’ needs to achieve satisfaction. Assist customers with placing orders, handling returns, and resolving billing issues. Requirements: Bachelor’s degree in any discipline. 6 months to 1 year of experience in a customer service role. Strong phone contact handling skills and active listening. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Problem-solving skills and ability to work under pressure. Familiarity with CRM systems and practices is a plus. Must be an immediate joiner.NOT: Walk in Interview tomorrow 27th Aug 2024,Timing 11:30 to till 3:30pm For more information call on 9289223462 or email hr@thevaani.com Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person