Job
Description
Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Customer Care Executive – Insurance . The ideal candidate will handle customer queries, policy servicing requests, and claims-related assistance in a professional and timely manner, ensuring a high level of customer satisfaction in accordance with the company's service standards and compliance requirements. Key Responsibilities: Handle incoming calls, emails, and chats from customers regarding insurance policies, claims, and other related queries. Provide accurate information about insurance products, services, and processes. Assist policyholders with policy issuance, premium payment issues, policy modifications, and document requests. Log and track customer interactions using CRM systems and ensure resolution within defined timelines. Educate customers about policy benefits, terms & conditions, and procedures in a clear and simple manner. Register and escalate complaints as per internal processes and ensure proper closure. Maintain complete documentation of interactions for audit and compliance purposes. Meet or exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores, resolution rate). Stay updated with product knowledge, regulatory changes, and customer service best practices. Required Skills & Qualifications: 1–3 years of experience in customer service, preferably in the insurance or financial services sector. Strong communication skills (verbal and written) in English and regional languages. Knowledge of general insurance or life insurance products and processes is a plus. Good interpersonal skills, patience, empathy, and a customer-centric attitude. Proficiency in MS Office and CRM software. Ability to handle pressure and resolve conflicts effectively. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Commuter assistance Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person
