Customer Care Executive (Inbound Tech Sales Voice Process)

Adeeba E-Services Pvt. Ltd. is an International Contact center based out of India and US. The company has been providing Telemarketing services since 2014, focusing on offshore consumers and business entities. Within a short span of time, Adeeba has established a strong foundation built on high levels of customer satisfaction, unmatched services, and reliable support functions. The company values trust, accountability, and reliability in its products and technical services, which have not only improved the performance of in-house talents but also increased overall productivity through continuous research and development efforts. Adeeba E-Services aims to be the go-to platform for all customer solutions, consistently delivering IT-enabled support systems. We are currently hiring for the position of Inbound Technical Support Associate for US Shift. As a Tech Support Associate at Adeeba E-Services, you will have the opportunity to work in a dynamic and growing company that offers great benefits and ample growth opportunities. **Job Profile:** - Handling inbound calls from customers regarding printer, router, and antivirus issues. - Diagnosing technical problems and providing the best solutions to customers. - Recommending and selling technical support plans and relevant software. **Candidate Profile:** - Minimum 6 months to 1 year of experience in Outbound Tech Support. - Ability to independently close calls. - Strong convincing and sales skills. - Proficiency in dealing with BLUE SCREEN ERRORS and POP UP CALLS. - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad. **Salary and Shift Details:** - Salary: Rs. 15,000-22,000 per month (fixed) + Lucrative Incentives. - Shift: US Shift **Benefits and Facilities:** - Fixed Salary credited on the 1st of every month in Salary Account + Attractive Incentives. - 24 leaves in a year + Compensatory offs + Birthday leaves. - Daily/Monthly Incentives. - Spot Incentives. - No Extension of Shift Timings. - Medical Benefits. - Salary: Compensation is negotiable for the right candidate. - Working Days: 6 days a week For further details and applying for the position, please contact Priyanka (HR) at 9804149788. **Additional Information:** All candidate information will be kept confidential in accordance with EEO guidelines.,