Customer Care Executive

Qualification

Only female candidates required

12th pass/ Diploma

Freshers/ experience both can apply

Good English communication

Social media knowledge must require

About us

Office Timing: 11AM to 5PM (6 hours)

Working Days (Weekly): Monday to Saturday (6 Days)

Paid Leave: Sunday off and one medical leave in a month

Responsibility

A customer care executive is a professional responsible for communicating the how’s and why’s regarding service expectations within a company. These professionals perform a number of duties, including:

• Answering Phones: They handle incoming calls from customers, addressing inquiries, providing support, and resolving issues.
• Email and Social Media Communication: They curate streamlined communication via email and social media platforms for offers, updates, and more.
• Issue Resolution: Customer care executives deal with customer issues and provide easy-to-follow solutions.
• Order Management: They manage payment and delivery of customer orders.
• Product Assistance: Helping customers choose the right product based on their requirements and budget.
• Complaint Handling: Timely management of customer concerns and complaints.
• Promotions and Deals: Informing customers about upcoming promotions or deals.
• Building Rapport: Establishing positive relationships with clients and customers.
• Data Analysis: Creating reports based on customer satisfaction statistics.
• Appointment Scheduling: Fixing appointments based on customer availability

Job Types: Full-time, Part-time, Fresher, Internship

Pay: From ₹7,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Shrinathpuram, Kota, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Business development: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Required)

Location:

• Shrinathpuram, Kota, Rajasthan (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person