Customer Care Executive (female)

Job Description:

We are looking to employ an enthusiastic and customer-focused Customer Care Executive for our team. The Customer Service Assistant will be responsible for handling customer inquiries through phone, email, and WhatsApp, providing accurate information, resolving concerns, and ensuring a smooth customer experience. The role also includes maintaining updated customer records, coordinating with internal departments, and assisting customers with product or service-related queries.

To be successful as a Customer Service Executive, you should be patient, polite, and committed to delivering excellent service. Ultimately, a top-performing Customer Service Assistant should demonstrate strong communication skills, problem-solving ability, and a professional attitude at all times.

Key Responsibilities:

• Handle customer inquiries via phone, email, and WhatsApp.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and update databases as required.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal departments (sales, dispatch, accounts) to address customer needs.
• Maintain high service quality and customer satisfaction.
• Prepare daily/weekly reports as needed.

Requirements:

• Qualification: Graduate/ Bsc.IT/ MSC.IT (preferred).
• Experience: 1–2 years
• Strong verbal & written communication skills.
• Good problem-solving ability and patience.
• Basic computer knowledge (Email, MS Office, CRM preferred).
• Ability to work under pressure and handle multiple tasks.
• Hindi & English (mandatory)
• Skills:
• Customer-focused approach
• Polite and professional behaviour
• Good listening skills
• Time management
• Teamwork

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Work Location: In person