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Cradle Runways (India) Pvt Ltd
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Customer Care Executive

Customer Care Executive

Cradle Runways (India) Pvt Ltd

0 years

0 Lacs

Mumbai Maharashtra

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

English 12th Pass Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Profile- Customer Care Executive Location- Andheri, Mumbai Salary- 15K - 20 K Language- Kannada, Tamil, Telugu Roles & Responsibilities: Managing customer inquiries via phone, email, chat, or social media. Providing timely and accurate information regarding products and services. Resolving customer complaints within the agreed service level agreements. Escalating unresolved issues to the appropriate internal teams. Assisting customers with product setup, usage, and basic technical support. Collecting customer feedback and insights to help improve products and services. Facilitating communication between customers and relevant departments to advocate for customer needs and preferences. Ensuring all customer interactions comply with company policies, procedures, and standards. Skills: Excellent verbal and written communication skills. Ability to convey information clearly and concisely. Active listening skills to fully understand customer issues and concerns. Proactive approach to resolve issues efficiently. Creativity in finding alternative solutions when standard approaches fail. Education: Any Graduate / 12th+ Contact Person: 9175281359 (Jyoti Sharma) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9158273782

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Customer Care Executive