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Customer Care Executive

Customer Care Executive

Concept Kart

0 - 31 years

1 - 2 Lacs

naraina new delhi

Posted:2 months ago| Platform: Apna logo

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Skills Required

resolve crm logistics service support

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role We are looking for a proactive and customer-focused Customer Care Executive to handle both inbound and outbound calls for our e-commerce business. The role involves assisting customers with their queries, resolving issues, and ensuring a smooth shopping experience. Key Responsibilities Handle inbound calls to resolve customer queries, complaints, and requests. Make outbound calls for order confirmation, feedback collection, and follow-ups. Provide accurate information about products, services, and policies. Maintain records of customer interactions in CRM/system. Coordinate with internal teams (operations, logistics, etc.) for issue resolution. Ensure high levels of customer satisfaction and adhere to service quality standards.

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Customer Care Executive