Customer Care Executive (CCE)

Job Description

Location : Kazhakkoottam, Trivandrum. Customer Interaction & Support: Handle incoming customer inquiries via phone, email, chat, and other communication channels in a professional, empathetic, and timely manner. Provide accurate and comprehensive information about company products, services, policies, and pricing. Efficiently resolve customer complaints and issues, escalating complex cases to the appropriate department when necessary and following up to ensure resolution. Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Ensure a positive customer experience in every interaction, reflecting the company's brand values. Maintain a deep and up-to-date understanding of all company products, services, and industry trends. Gather and analyze customer feedback to identify common issues and suggest improvements to products, services, and customer experience processes. Contribute to team quality goals by meeting first-response targets, CSAT (Customer Satisfaction) scores, and resolution rates. Participate in training and development programs to enhance communication, problem-solving, and sales skills. Qualifications: 10+2 or Graduation (preferred). Proven experience in a customer service or sales role (1-3 years preferred). Strong verbal and written communication skills with the ability to explain complex information clearly and concisely. Excellent interpersonal skills, demonstrating empathy, patience, and a positive attitude. Effective problem-solving and conflict resolution abilities, with a knack for thinking on your feet. Ability to actively listen and understand customer needs. Strong negotiation and persuasion skills. Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other communication platforms (email, phone systems, live chat). Organizational and time management skills to handle a high volume of customer contacts and prioritize tasks effectively. Ability to work effectively in a team and collaborate with cross-functional departments. Goal-oriented with a strong drive to achieve sales targets. Preferred Skills (Bonus Points): Multilingual proficiency. Experience in Customer Handling. Preferred Male Candidates Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9778604269