Customer Care Executive (CCE)

Qualification: Graduate

Experience: Freshers and experienced candidates are welcome (Only Female)

Age Limit: 20-35

Shift Timings: 10 AM – 7 PM

Salary Package: ₹12000-20000 fixed+ incentives

Vacancies: 6–7 positions available

Notice Period: Immediate to 15 days

Company Overview

Bindu Natural World is one of India’s fastest-growing wellness education companies, helping people regrow their hair naturally through holistically, step-by-step programs. With 15,000+ success stories, we are trusted for delivering real, sustainable results without medicines or procedures. Our mission is to make natural hair regrowth achievable and affordable for every household.

Responsibilities:

• Maintain strong follow-up discipline to ensure timely support and resolution for all customers.
• Guide customers through their program journey, ensuring they understand processes, schedules, and expectations.
• Provide accurate information about our hair-regrowth program, addressing doubts and concerns patiently.
• Build strong relationships by offering supportive, empathetic, and solution-oriented interactions.
• Maintain detailed records of customer interactions in the CRM and ensure data accuracy.
• Coordinate with sales, coaching, and operations teams to resolve customer issues efficiently.
• Identify common customer challenges and share insights with the team for ongoing improvement.
• Ensure high customer satisfaction by delivering consistent, exceptional service.
• Manage time effectively, prioritizing urgent cases while ensuring all tasks are completed on schedule.
• Handle inbound and outbound customer queries across phone, WhatsApp, email, and social channels with clarity and professionalism.

Requirements:

• Excellent verbal and written communication skills with the ability to engage and build rapport with customers.
• Customer-focused mindset with the ability to respond promptly and professionally.
• Empathy and patience to understand customer needs, challenges, and goals.
• Strong problem-solving abilities to address customer concerns effectively.
• Willingness to learn and adapt to new processes and techniques.
• Ability to work both independently and as part of a team.
• Analytical skills to interpret customer data, identify trends, and make data-driven decisions to enhance customer satisfaction.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person