Customer Care Executive

0 - 31 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities: Handle international inbound customer calls with professionalism and empathy Resolve queries related to billing, technical issues, and general service inquiries Deliver high-quality customer service by ensuring first-call resolution where possible Actively listen to customer concerns and provide appropriate, timely solutions Maintain accurate and detailed records of customer interactions in internal systems Follow standard procedures for escalations and support requests Participate in training sessions and stay updated on product and process knowledge Skills Required: Excellent spoken English with strong communication and comprehension skills Strong customer service orientation and problem-solving abilities Comfortable working in rotational shifts, including night shifts Basic computer proficiency and familiarity with customer service tools Ability to multitask and work in a team environment Contact Number - 9630413511 Soniya , 8080458606 Shweta

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