Customer Care Executive

Capital Placement Services

1 - 4 years

2 - 6 Lacs

gurgaon haryana india

Posted:3 hours ago| Platform: Foundit logo

Apply

Skills Required

inbound call handling customer service crm system proficiency call center operations conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

Manage a high volume of inbound customer calls in a timely and professional manner.
Identify and assess customers needs to ensure satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer inquiries, complaints, and issues with empathy and efficiency.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Keep records of customer interactions, process customer accounts, and file documents appropriately.

Required Candidate Profile:

Excellent proficiency in spoken English with clear and effective communication skills.
Proven experience as a Call Center Representative or in a similar customer service role.
Strong active listening skills and ability to respond appropriately to customer needs.
Ability to multi-task, prioritize, and manage time effectively.
Familiarity with CRM systems and practices is a plus.
High school diploma or equivalent; additional certification in customer service is a plus.

More Jobs at Capital Placement Services

Trainer For MNC Automobile Company in Gurugram

Gurgaon/Gurugram, Manesar

3 - 7 yrs

INR 3 - 4 Lacs

Industrial sales - Gurgaon

Gurugram

4 - 9 yrs

INR 4 - 7 Lacs

Talent Management Trainee in MNC Company 5 Days Working Noida

Greater Noida

1 - 6 yrs

INR 2 - 6 Lacs

Trainer For MNC Automobile Company in Gurugram

Gurugram, Haryana

26.0 - 26.0 yrs

INR 2 - 3 Lacs

Trainer For MNC Automobile Company in Gurugram

Gurgaon

26.0 - 26.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.