Customer Care Executive / Call Center Executive

As a customer service representative in a healthcare call center, you will be responsible for handling incoming and outgoing calls from patients and clients. Your main duties will include scheduling appointments for diagnostic tests and home sample collections, providing information about test packages, pricing, and availability, and resolving customer queries related to reports, billing, and service issues. You will need to coordinate with phlebotomists, lab technicians, and other departments to ensure smooth operations. Maintaining proper records of all calls, inquiries, and feedback, as well as following up with customers for feedback and service satisfaction, will be crucial aspects of your role. In addition, you will be required to handle escalation calls in a professional and empathetic manner and assist walk-in customers at the front desk when necessary. To excel in this position, you should have a minimum qualification of Intermediate/Degree in any stream and at least 1-3 years of experience in customer support or healthcare call center. Excellent verbal communication skills in English and the local language, basic computer skills (MS Office, data entry, CRM usage), good listening, patience, and interpersonal skills, as well as the ability to handle pressure and multitask efficiently, are essential for this role. This is a full-time or part-time position that requires in-person work at the designated location. Proficiency in Hindi is preferred for effective communication with patients and clients. If you meet the qualifications and skills required for this role and are interested in joining our team, please contact the employer at +91 8977734825.,