Customer Care Executive

0 years

1 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Executive
Location: Thiruvalla

Job Summary:

We are looking for a polite, proactive, and customer-focused Customer Care Executive to serve as the first point of contact for patients and visitors. The role involves managing patient queries, registration, appointment scheduling, and providing high-quality service to ensure a positive patient experience.

Key Responsibilities:

  • Greet and assist patients, visitors, and callers in a courteous and professional manner
  • Manage patient registration, check-in, and appointment scheduling
  • Provide accurate information regarding services, doctors’ availability, procedures, and billing queries
  • Address patient concerns and escalate unresolved issues to the appropriate departments
  • Maintain patient confidentiality and adhere to hospital policies at all times
  • Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow
  • Assist in feedback collection and support customer satisfaction initiatives

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Work Location: In person

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