Customer Care Assistant

Verificient Solution Pvt Ltd-Pune- Viman Nagar

0 - 4 years

0 Lacs

maharashtra

Posted:4 months ago| Platform: Shine logo

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Skills Required

customer service order processing product knowledge record keeping complaint resolution

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for answering phone calls, emails, or chat messages to address customer questions and concerns. Your main focus will be on resolving complaints and issues in a timely and professional manner. This includes handling customer complaints effectively and ensuring customer satisfaction. Additionally, you will be processing orders, managing returns, and processing refunds both for online and in-store purchases. Furthermore, you will play a key role in providing accurate and detailed information about products, services, and company policies to customers. It is important to maintain customer records by keeping track of interactions and relevant information to provide personalized assistance and improve customer relationships. This is a full-time, permanent position suitable for freshers. The work schedule will be in the day shift. The ideal candidate should preferably have a Diploma. The work location will be in person, requiring face-to-face interaction with customers.,

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Verificient Solution Pvt Ltd-Pune- Viman Nagar

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Customer Care Assistant