Customer Billing Voice Process

Job Description:

We are looking for enthusiastic and motivated professionals to join our Customer Billing Voice Process team. The ideal candidate will have strong communication skills, problem-solving ability, and a customer-first mindset.

Roles & Responsibilities:

• Handle inbound/outbound customer calls related to billing inquiries and payment issues.
• Verify and process billing information accurately.
• Address and resolve customer queries regarding invoices, payment discrepancies, and refunds.
• Maintain and update customer account information in the system.
• Ensure adherence to SLA and quality standards while managing customer interactions.
• Identify recurring billing issues and escalate to appropriate teams.
• Provide timely feedback to improve billing processes and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex billing challenges.
• Generate reports related to billing queries, call logs, and resolution metrics.
• Maintain professional communication and ensure a positive customer experience at all times.

Skills & Competencies:

• Excellent spoken and written English communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work in US Shifts.
• Familiarity with billing software and CRM tools is a plus.
• High degree of accuracy and attention to detail.
• Customer-oriented with good interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹388,000.00 - ₹490,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person

Speak with the employer
+91 77021 92277