Customer Assistant

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy the challenge of exceeding expectations? If so, we have the perfect opportunity for you!

As a Domestic BPO Agent, you'll play a crucial role in providing exceptional customer service to clients across various industries. You'll be responsible for handling a variety of customer inquiries, from simple questions to complex issues, through various channels including phone calls, emails, and live chat.

Key Responsibilities:

• Customer Interaction: Efficiently handle inbound and outbound customer calls, emails, and chat inquiries.
• Issue Resolution: Quickly identify and resolve customer issues, ensuring a positive customer experience.
• Relationship Building: Foster strong customer relationships through empathetic and effective communication.
• Process Adherence: Strictly adhere to company policies and procedures to maintain quality standards.
• Performance Excellence: Consistently meet and exceed performance metrics, including call volume, resolution time, and customer satisfaction.
• Teamwork: Collaborate effectively with team members to achieve shared goals.

What We're Looking For:

• Excellent Communication Skills: Strong verbal and written communication skills in English, Hindi, and at least one regional language.
• Technical Proficiency: Basic computer skills, including proficiency in MS Office.
• Problem-Solving Abilities: A keen eye for detail and a knack for finding solutions to complex problems.
• Adaptability: The ability to thrive in a dynamic and fast-paced environment.
• Positive Attitude: A positive and can-do attitude.

What We Offer:

• Competitive Compensation: A competitive salary package.
• Growth Opportunities: Opportunities for career advancement and professional development.
• Flexible Work Shifts: Flexible work schedules to accommodate your lifestyle.
• Supportive Culture: A supportive and inclusive work environment.

How to Apply:

If you're passionate about customer service and ready to take on a challenging and rewarding role, we encourage you to apply. Please submit your resume along with your SSLC mark sheet, PAN Card, Aadhar Card, and 4 passport-sized photos.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person