Customer Architect

In this role, you will have the exciting opportunity to shape and enhance the customer experience, acting as a trusted advisor to our clients. Your expertise will be instrumental in developing and implementing tailored solutions, ensuring our clients' success and long-term loyalty. With a focus on collaboration and a deep understanding of the market, you will play a vital role in driving our organization's growth and maintaining its competitive edge.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Lead the design and development of customized solutions, ensuring they meet client requirements and exceed expectations.
• Foster strong relationships with clients, understanding their unique needs and providing strategic advice to drive their success.
• Collaborate with cross-functional teams to ensure seamless integration of solutions, promoting a cohesive and efficient customer experience.
• Stay updated on industry trends and technologies, identifying innovative solutions to enhance our product offerings and maintain our competitive advantage.
• Conduct thorough analysis and research to identify pain points and opportunities, developing actionable plans to address these challenges.
• Mentor and guide junior team members, fostering a culture of knowledge-sharing and continuous improvement.
• Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction and loyalty.

Qualifications

Must-Have:

• A Bachelor's / Master's degree or equivalent with 9+years of experience and proven track record of success in a customer-facing role, with a deep understanding of client needs and the ability to build strong relationships.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Good analytical and problem-solving abilities, with a data-driven approach to decision-making.

Nice-to-Have:

• Experience in a similar role within the technology or consulting industry, with a focus on solution architecture or customer success.
• A background in project management, with the ability to lead and coordinate cross-functional teams.
• Proficiency in industry-specific software or tools relevant to the role.
• A passion for continuous learning and a commitment to staying updated on industry trends and best practices.