Customer Advisor-Auto mobile

Job Title: Customer Advisor – Automobile

Location: Baner-Pune

Job Description

We are seeking a Customer Advisor – Automobile to manage customer interactions and ensure an excellent service experience. The role involves engaging with prospective and existing customers through phone calls, inviting them to the showroom, guiding them on vehicle options, and collecting feedback post vehicle servicing.

Key Responsibilities

• Make outbound calls to prospective customers and invite them to visit the showroom.
• Welcome customers at the showroom, understand their requirements, and advise them on suitable automobile options.
• Provide details on vehicle features, pricing, financing, and after-sales services.
• Call customers after their vehicle servicing to collect feedback on service quality and overall experience.
• Maintain accurate records of customer interactions and update the database regularly.
• Address basic customer queries and escalate complex concerns to the relevant team when required.
• Build and maintain strong customer relationships to enhance satisfaction and retention.

Requirements

• Strong communication skills in English, Hindi, and local language (as applicable).
• Prior experience in customer service, showroom sales, or telecalling preferred.
• Good listening skills, patience, and a customer-centric attitude.
• Basic computer knowledge (MS Office, CRM tools).

Salary

₹10,000 – ₹15,000 per month (as per experience and industry standards).

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person