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Custom Software Engineer

Custom Software Engineer

Accenture

10 - 14 years

5 - 9 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

software engineer python github oracle issue resolution maven telecom domain media devops engineer sql banking java git automation shell devops linux jenkins agile methodologies software solutions splunk telecom agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Custom Software Engineer
Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills :Java Enterprise Edition
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Experience:10+ yearsDomain:Contact Center / TelecomAbout the RoleWe are looking for a highly skilled DevOps Engineer with a strong background in Java and telecom/contact center technologies to manage and support our Banking IVR Platform. The ideal candidate will bring deep technical expertise, hands-on experience with enterprise IVR systems, and a strong commitment to platform reliability and continuous improvement.Key Responsibilities

Manage and support IVR, Media Bar, and Voice Biometrics infrastructure ensuring stability, performance, and security across Linux and Windows environments.

Provide L2/L3 Day 2 support for the banking IVR platform, driving issue resolution and service excellence.

Collaborate with business stakeholders and cross-functional teams to understand requirements and deliver scalable, reliable solutions.

Work on telecom systems such as Interactive Voice Response (IVR), Media Bar, CTI, Text-to-Speech, and Genesys.

Develop and enhance applications using Java, J2EE, Spring Basics, VXML, and CCXML.

Perform automation and scripting using Shell/Python for Linux system management and operational tasks.

Integrate web services and APIs, and work with Oracle and MS SQL databases.

Implement and maintain CI/CD pipelines using Git/GitHub, G3, Jenkins, Maven, and monitor systems via AppDynamics and Splunk.

Follow Agile methodologies and ensure adherence to Change, Incident, and Problem Management processes.

Demonstrate strong analytical, troubleshooting, and problem-solving abilities in complex, distributed environments.
Qualifications

Bachelor’s degree in Computer Science, Electronics, or related field.

Minimum 10 years of experience in the Contact Center or Telecom domain.

Proven expertise in IVR platform management, Java development, and DevOps processes.
Qualification15 years full time education

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Custom Software Engineer