CSR (Customer Service Representative) telgu

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Job Title: Telecaller – Service Advisor (Consumer Durable & Home Appliances)

Location: Noida

Qualification: Minimum 12th Pass

Experience: Fresher to 3 years

Languages Required: Telugu / Tamil / Kannada (Must)

Job Description

We are hiring Telecallers who can speak Telugu, Tamil, or Kannada. The role includes helping customers with service-related queries for home appliances and consumer durable products.

Key Responsibilities

• Handle inbound and outbound calls related to service, installation, warranty, and complaints.
• Provide correct information and resolve customer queries.
• Coordinate with field service teams and book service visits.
• Maintain call records, update CRM, and follow up regularly.
• Ensure customer satisfaction through professional support.
• Escalate unresolved cases to the concerned team.

Required Skills

• Fluency in Telugu, Tamil, or Kannada.
• Good communication and listening skills.
• Basic computer knowledge (CRM, MS Office).
• Patience and customer-handling skills.
• Positive and professional attitude.

Salary

As per experience and company standards.

Work Location

Noida

Team HR

Helpmate Solution

Job Type: Full-time

Pay: ₹8,970.61 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person