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Excelr Edtech Pvt Ltd
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CSR - Customer Service Representative

CSR - Customer Service Representative

Excelr Edtech Pvt Ltd

1 - 5 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

salesforce handling support emails responding to customer queries provide appropriate solutions liaison between stakeholders followup on assigned tasks good in escalations categorize subcategorize emails handling last minute requirements good in coordination team player learning management system lms live chat support experience in handling service tickets zoho verbal communication skills written communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for handling support emails by assigning, tracking, and addressing them in a timely manner. Responding to customer queries promptly and providing appropriate solutions and alternatives when required. Acting as a liaison between stakeholders and following up on assigned tasks. You should be proficient in categorizing and sub-categorizing emails, handling last-minute requirements positively, and coordinating tasks effectively as a team player. Additionally, you will provide live chat support to enrolled students on the Learning Management System (LMS) and have experience in managing service tickets using tools like Zoho and Salesforce. The ideal candidate should have a minimum qualification of any undergraduate degree and possess 1-3 years of experience in support/quality roles. Strong verbal and written communication skills are essential, along with the ability to work in rotational shifts and weekends. The gender preference for this role is open to anyone. The job is based in Bangalore and is a full-time position with benefits such as health insurance and provident fund. The work schedule is during day shifts and requires in-person presence at the work location.,

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CSR - Customer Service Representative