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Excelr Edtech Pvt Ltd logo
CSR - Customer Service Representative Excelr Edtech Pvt Ltd

1.0 - 5.0 years

0 Lacs

karnataka

On-site

You will be responsible for handling support emails by assigning, tracking, and addressing them in a timely manner. Responding to customer queries promptly and providing appropriate solutions and alternatives when required. Acting as a liaison between stakeholders and following up on assigned tasks. You should be proficient in categorizing and sub-categorizing emails, handling last-minute requirements positively, and coordinating tasks effectively as a team player. Additionally, you will provide live chat support to enrolled students on the Learning Management System (LMS) and have experience in managing service tickets using tools like Zoho and Salesforce. The ideal candidate should have a ...

Posted 2 months ago

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